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Arlo

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If your Wi-Fi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:

  • Try opening your router settings and look for a 2.4 GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
  • Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.

If your router uses the same Wi-Fi network name or SSID for both 2.4 GHz and 5 GHz Wi-Fi bands:

  • Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.
    • For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
    • For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first. Once installation is complete, power on the access points again.

If your Arlo device still isn’t found during setup:

  • Ensure that you entered the correct SSID and password in the Arlo Secure app during the setup process.
    Note: The SSID is case sensitive. Ensure that it is EXACTLY correct when you enter it in the Arlo Secure app.
  • Ensure that your mobile device is NOT connected to a VPN.
  • Ensure that “auto join” settings are turned off on your mobile device.
  • Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device.
  • Wi-Fi Assist and Adaptive Wi-Fi features use cellular data when your Wi-Fi connection is poor. This can interfere with the Arlo device setup process.

To install and use your Arlo system, you must have a high-speed Internet connection and the minimum operated system required to use the Arlo Secure app or web portal. You can use the Arlo Secure app or web portal to access video footage from your Arlo cameras.

Connectivity requirements
All Arlo cameras require a high-speed Internet connection, but each Arlo camera uses a different amount of bandwidth. Bandwidth use is measured on a per-camera basis. If you have multiple Arlo cameras on the same network, you can estimate the total bandwidth use of your entire Arlo system by adding the average bandwidth use of each camera.

Your Arlo system requires the following:

  • A high-speed Internet connection to sustain the following average bandwidth use per camera:
    • Arlo Ultra Series: 3 Mbps upload per camera
    • Arlo Pro Series (Pro 3 and newer) and Essential Video Doorbells: 2 Mbps upload per camera
    • All other Arlo cameras: 1 Mbps upload per camera
  • An Internet router with an available Ethernet port if you are using an Arlo SmartHub or Base Station.

Arlo works with the minimum requirements, but the functionality and video quality might be negatively affected. With a lower upstream bandwidth, there is a greater possibility that video quality might be pixelated and unclear. You might also experience a delay in starting a live stream.

Arlo Secure app requirements
To download the mobile app for your Apple or Android device, visit your device’s app store and search for Arlo.

  • Apple devices: For all future product and app enhancement updates, the Arlo app requires iOS version 11 or higher.
  • Android devices: For all future product and app enhancement updates, the Arlo app requires Android version 5.0 or higher.

Arlo web portal requirements

The Arlo web portal requires the following:

  • A computer running macOS or Windows.
  • One of the following web browsers:
    • Chrome on Windows and macOS (latest version)
    • Firefox on Windows and macOS (latest version)
    • Safari on macOS (latest version)
    • Microsoft Edge on Windows (latest version)

Note: If you use the Arlo Secure app on an earlier OS version than these minimum versions, the Arlo Secure app might not function as expected.

For the best results use the Arlo Secure app for Arlo camera setup.

To set up the Arlo Pro 3 Floodlight Camera:

  1. Launch the Arlo Secure app.
  2. Scroll down to the bottom of the screen and tap Add New Device.
  3. Tap Lights.
  4. Tap Pro 3 Floodlight Camera.
  5. Review the Meet your Arlo Floodlight screens, watch the installation video, and tap Continue.
  6. Select Connect without SmartHub (or select an Arlo SmartHub or Arlo Base Station if desired).
  7. If you selected Connect without SmartHub, tap Continue.
  8. Check your mobile device settings to ensure you are connected to a 2.4 GHz network.
  9. Return to the Arlo Secure app and tap Continue.
  10. Enter your Wi-Fi SSID (network name) and password,
  11. Tap Continue.
  12. Insert the battery into the Arlo Floodlight and tap Continue.
  13. Keep the Arlo Floodlight separate from the housing and tap Continue.
  14. When the LED on the front of the Arlo Floodlight is blinking blue, tap Continue.
  15. Hold the QR code about four to six inches in front of your Arlo Floodlight Camera lens.
  16. When you hear a chime, tap Continue.
  17. Arlo will begin looking for your camera.
  18. After the camera is found, name your Arlo camera and tap Continue.
  19. Now that the Arlo Floodlight is paired with the Arlo Secure app, tap Continue to proceed with mounting the Arlo Floodlight.
  20. Place the Arlo Floodlight in an area with strong bandwidth and tap Continue.
  21. Make sure the Arlo Floodlight battery is charged and tap Continue.
  22. Review the screens for installing the wall plate, securing the housing, and adjusting the angle of the Arlo Floodlight, then click Continue.
  23. Check the position of your Arlo Floodlight and tap Continue.
  24. Follow the instructions for testing the light and tap Continue.
  25. Tap Finish.

If you are connecting an Arlo camera directly to a Wi-Fi router—without an Arlo SmartHub or Base Station—you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.4 GHz Wi-Fi network during the setup process in the Arlo Secure app.

Note: The Arlo Video Doorbell, Pro 3 Floodlight Camera, can connect directly to a 2.4 GHz Wi-Fi network.

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and 5 GHz Wi-Fi networks:

  • Your 4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.
  • Your 5 GHz network name or SSID might have a 5 or 5G at the

Some Wi-Fi routers have only one Wi-Fi network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your Wi-Fi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz.

Connect to your 2.4 GHz network

To connect your iOS (Apple) device to a 2.4 GHz network:

  1. Unlock your device and open
  2. Tap Wi-Fi, near the top of the list of settings
  3. Turn on Wi-Fi by tapping the switch next to Wi-Fi at the Note: Wi-Fi is enabled when the Wi-Fi button is green.
  4. Select a 2.4 GHz Wi-Fi network.
    This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
  5. If prompted, enter the password for the
    When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network name.

To connect your Android device to a 2.4 GHz network:

  1. Unlock your device and tap the Settings
  2. Tap Network & Internet > Wi-
  3. Enable Wi-Fi by tapping Use Wi-Fi at the
  4. Select a 2.4 GHz Wi-Fi
    This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.
  5. If prompted, enter the password for the
    When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

The Arlo Essential Video Doorbell Wire-Free installation process takes place in two phases: connecting the doorbell to your Arlo account and mounting the doorbell to your wall. You must use the Arlo app to install your doorbell. These instructions provide a brief overview of the installation process.

To install your Arlo Essential Video Doorbell Wire-Free:

  1. Charge the battery that came with your Arlo Essential Video Doorbell Wire-Free.
  2. Connect your mobile device to your 2.4 GHz WiFi network.
  3. Use the QR code in the Arlo app to connect your Arlo Essential Video Doorbell Wire-Free to your 2.4 GHz WiFi network.
  4. Find a good place and position to install your doorbell.
  5. Mount your Arlo Essential Video Doorbell Wire-Free.

You are ready to operate your Arlo Essential Video Doorbell Wire-Free.

You must have the following items to install your Arlo Essential Video Doorbell Wire-Free:

  • The items that came in the box
    Note: These are listed on the quick start guide.
  • The Arlo app
  • A mobile device (smart phone or tablet)
  • A screwdriver
  • (Optional) A power drill

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